![]() Please clear some storage space and try again."Ī7: Please ensure that the hard disk to which you have installed the game has enough space. Q7: When I update the game, I get the following message: "Insufficient disc space. Can I directly install the open beta PC version of Genshin Impact?Ī6: Please uninstall all previous beta test files before installing the open beta PC version of Genshin Impact. Q6: I have yet to uninstall previous beta test files. Issues With Downloading and Updating the Game Q5: When I update the launcher, I get a message about a failed file replacement.Ī5: Please try again after rebooting your PC. You can also check whether your VPN is blocking Genshin Impact's network connection. Reconnect?"Ī4: Please check your network settings, including VPN, proxy, and hosts files. Q4: I get the following message: "Failed to check for updates. the launcher page exceeds the display area and does not display fully)Ī3: Right click Genshin Impact's desktop icon and select "Properties" > "Compatibility" > "Change High DPI Settings", and tick "Replace high DPI scaling behavior", select "Application" below, and after applying your settings, restart the launcher to restore normal display function. If not, please contact our customer service at: After opening the launcher, the launcher's main menu displays incorrectly. If you are, disable your integrated graphics card before restarting the launcher. If you have followed the above instructions but are still unable to solve the issues you have, please check if you are using a discrete graphics card and an integrated graphics card simultaneously. Then go to the Microsoft official website to download and install the latest "VC_redist.圆4.exe," and restart the game. (2) Search for the "vcredist2013_圆4.exe" file in the launcher directory and double-click it to install. If so, send the dump file and log file to our customer service at: If the dump file has not been created, send the log file to the aforementioned email address. Check if a dump file has been created in the launcher directory. Q2: Clicking the launcher produces no response.Ī2: (1) You can try to run it by clicking the "launcher.exe" file in the game directory. You can check it in: "Start" > "Control Panel" > "System and Security" > "System." PS: If you are using Windows 7, you must at least be running the Windows 7 Service Pack 1 version to play the game. You may also experience black screens and unresponsiveness. If your specifications are too low, you may be unable to install or launch the game. Q1: When I open the launcher or launch the game, I get the following error: "The version of this file is not compatible with the version of Windows you're running."Ī1: Please confirm that your Windows operating system fulfills the system compatibility requirements. Graphics Card: NVIDIA® GeForce® GT 1030 or betterĬommon Issues With Installing, Opening, and Updating the Launcher Storage Space: 35 GB of available storage space Graphics Card: NVIDIA® GeForce® GTX 1060 6GB or better Operating Systems: Windows 7 SP1 64-bit, Windows 8.1 64-bit, or Windows 10 64-bit (Windows 10 dev builds are not currently supported) We have carefully reviewed and summarized everyone's questions and now, we would like to address them one by one. Go to the Driver tab in the Graphics card Properties window.Since Genshin Impact's open beta, our team has received a great deal of feedback about downloading and updating the launcher. ![]() Open the Properties window of your graphics card by double-clicking on it.ģ. Locate your graphics card in the list of display adapters. In the Device Manager, expand the Display adapters by clicking on the small arrow next to it. Tap on the Windows key on your keyboard and type device manager in the Windows search box.Ĭlick on Device Manager in the search result below.Ģ. When you perform a rollback of the system drivers on Windows, the driver associated with the hardware is uninstalled and a previous version of the driver is automatically installed again.ġ. Fix 2 – Rollback System Graphics Card Driver Once you have DirectX installed on your PC, perform a system restart.Īfter system startup, open the game/application raising this issue to check if the error is fixed. ![]() ![]() Then, follow the on-screen instructions to complete the installation process.ģ. In the installing window that opens, choose the option I accept the agreement and click on Next. After the download is completed, run this downloaded installer file to start the installation of DirectX End-User Runtime Web Installer.Ĭlick on Yes when prompted by User Account Control. On this page, choose the language using the dropdown list.Ģ. Click on this link to go to the Official Download page for DirectX End-User Runtime Web Installer on the Microsoft website. ![]()
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